Returns

CAN I RETURN AN ITEM?

We will always do everything we can to ensure you’re completely satisfied with your shopping experience at LondonLookShop UK, however for whatever reason, you may not be happy with your product.

If you are unhappy with your order, send it back within 14 days of receipt and we will refund you, or offer a free exchange for an item of equal value.The item MUST still have the LondonLookShop returns tag attached to it, any without this will be sent back at the customers expense.

Returns will only be accepted up until 14 days after delivery.

COVID-19 NOTE: If you are unable to return your order due to isolating from a coronavirus related issue, we MUST be informed of this BEFORE the 14 day window has passed, with proof of the order to isolate. Messaging us after the 14 day window or without proof will result in your return being rejected.

We will not be held accountable for any item damage after being worn or washed.

HOW DO I RETURN AN ITEM?

If you do decide to return an item, it must be sent with all the original packaging and labelling still attached and done at your own expense, and should be sent with Recorded Delivery to avoid any problems. We reserve the right to deny any refunds if the package contents we receive shown signs of use and/or are damaged in any way, including smoke smell, pet hair etc. 

Please click this link for a printable download off of our returns form to fill out and include with the return. It is not a necessity to print the form, however we ask that all the same information is included in a note to make it easy to locate your order!

INTERNATIONAL RETURNS?

Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.